PetiTalk Terms of Use

Please read carefully to understand your rights and obligations as a user.

Last updated: May 13, 2025

This page contains the Terms of Use for PetiTalk services. By using our services, you are deemed to have read, understood, and agreed to all the terms below. These Terms of Use are prepared to meet Meta's tech provider standards and to protect the rights and obligations of all parties.

1. Definitions

• PetiTalk: A digital platform providing clinic management, consultation, and WhatsApp Business API integration services for users in Indonesia.
• User: Any individual or legal entity using PetiTalk services.
• Services: All features, products, and services provided by PetiTalk, whether through the website, application, or third-party integrations.

2. Terms of Service Usage

• Users must provide true, accurate, and up-to-date data in accordance with official identification.
• PetiTalk reserves the right to refuse, suspend, or terminate services if any violations or misuse are found.
• Users are fully responsible for the security of their own accounts and access data.
• It is prohibited to use the services for illegal activities, fraud, spam, or activities that violate law and ethics.
• PetiTalk may make changes, updates, or discontinue services at any time with reasonable notice.

3. Intellectual Property Rights

• All logos, brands, designs, codes, and content on PetiTalk services are the property of PetiTalk or partnered third parties.
• Copying, duplicating, or distributing content without written permission is prohibited.

4. Privacy and Data Protection

• The management of personal data is governed by the Privacy Policy, which is an integral part of these Terms of Use.
• PetiTalk is committed to maintaining the confidentiality and security of user data according to industry standards and applicable regulations.

5. Limitation of Liability

• PetiTalk is not responsible for indirect losses, data loss, or damages resulting from the use of services beyond our control.
• PetiTalk does not guarantee that the services will always be uninterrupted, error-free, or safe from third-party attacks.

6. Changes to Terms of Use

PetiTalk may update these Terms of Use at any time to adapt to business needs, regulations, or requests from Meta/WhatsApp. Changes will be announced through the official website and become effective as of the publication date.

7. Governing Law

These Terms of Use are subject to the laws of the Republic of Indonesia. Any disputes will be resolved through deliberation or through applicable legal channels.

8. Contact Us

If you have any questions, requests, or complaints regarding the Terms of Use, please contact us:

• Email: support@petitalk.com
• Office Address: YNLD House, Kasihan, Bantul, Yogyakarta, Indonesia
• WhatsApp: +62 853-6323-6007

By using PetiTalk services, you declare that you have read, understood, and agreed to all of these Terms of Use.