PetiTalk Privacy Policy
Transparency, security, and your data protection are our top priorities.
Last updated: May 13, 2025
This Privacy Policy explains in detail how PetiTalk ("we") collects, uses, discloses, and protects your personal information when you use our services, including our website, app, and WhatsApp Business API integration. We are fully committed to maintaining the confidentiality and security of user data.
1. Information We Collect
- Identity Information: Full name, email address, phone number, residential or business address.
- Business Data: Clinic name, business address, Tax Identification Number (NPWP), and other legal business data.
- Service Usage Data: Activity logs, usage preferences, and your interactions with our system and features.
- Technical Data: IP address, device type, browser type and version, cookies, and similar tracking technologies.
- Communication Data: Message content, timestamps, metadata, and communications conducted via WhatsApp Business API and other related integrations.
2. Use of Information
- To provide, manage, and improve PetiTalk services according to user needs.
- To verify user identity and business eligibility.
- To communicate regarding services, updates, promotions, and special offers.
- To analyze data for service quality improvement and user experience.
- To maintain system security, conduct audits, and prevent fraud or misuse of services.
- To comply with legal and regulatory obligations, including requests from Meta/WhatsApp and authorized authorities.
3. Disclosure of Information
- To technology partners such as Meta/WhatsApp for integration and operational needs.
- To third parties supporting our operations, such as hosting, cloud, security, and other supporting services.
- If required by law, court order, or legitimate government authority request.
- In the event of a merger, acquisition, restructuring, or transfer of company assets.
4. Personal Data Security
We implement technical and organizational security standards to protect your personal data from unauthorized access, use, or disclosure. However, please note that no system is completely secure. We are committed to continuously improving your data protection through regular evaluation and updates of our security policies.
5. Your Data Rights
- You have the right to access, update, or delete your personal information stored by us.
- You have the right to withdraw consent for data processing, as long as it does not conflict with applicable legal provisions.
- You have the right to submit questions, requests, or complaints regarding your privacy and data protection.
Requests regarding your data rights can be submitted through the contact details in the "Contact Us" section below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyze service usage, and customize content and advertisements. You can set your cookie preferences through your browser settings.
7. Protection of Minors
PetiTalk services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor's data has been collected without parental/guardian consent, we will promptly delete such data.
8. Consent to Data Use
By using PetiTalk services, you acknowledge that you have read, understood, and agreed to the entire contents of this Privacy Policy. You also consent to our collection, use, and disclosure of your personal data as outlined in this policy.
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be announced through our official website and become effective immediately upon publication. We encourage you to periodically review this page to stay informed about our latest privacy practices.
10. Contact Us
If you have any questions, requests, or complaints regarding privacy and data protection, please contact us at:
- Email: support@petitalk.com
- Office Address: YNLD House, Kasihan, Bantul, Yogyakarta, Indonesia
- WhatsApp: +62 853-6323-6007
We will strive to respond to your questions or requests regarding personal data promptly and professionally.